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Carbon Char Store Limited

We are Carbon Char Store Limited.  We’re a company registered in England and Wales with company number 12829913, whose registered address is at 40 Queen Anne Street, London W1G 9EL.  In this privacy notice we will refer to ourselves as ‘we’, ‘us’ or ‘our’.

You can get hold of us in any of the following ways:

    1. by phoning us on +44 (0)20 7363 8888;
    2. by e-mailing us at [email protected]; or
    3. by writing to us at 1 Bolton St., London, W1J 8BA.

We take the privacy, including the security, of personal information we hold about you seriously.  This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information.  You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you.

We do not have a Data Protection Officer, but if you have any questions about this privacy notice or issues arising from it then you should contact [email protected], who will respond to matters relating to data protection at our organisation, including any matters in this privacy notice.

We may update this privacy notice from time to time.  This version was last updated on 22 July 2022.

Key Definitions

The key terms that we use throughout this privacy notice are defined below, for ease:

Data Controller: under UK data protection law, this is the organisation or person responsible for deciding how personal information is collected and stored and how it is used.

Data Processor: a Data Controller may appoint another organisation or person to carry out certain tasks in relation to the personal information on behalf of, and on the written instructions of, the Data Controller. (This might be the hosting of a site containing personal data, for example, or providing an email marketing service that facilitates mass distribution of marketing material to a Data Controller’s customer-base.)

Personal Information: in this privacy notice we refer to your personal data as ‘personal information’. ‘Personal information’ means any information from which a living individual can be identified.  It does not apply to information which has been anonymised.

Special Information: certain very sensitive personal information requires extra protection under data protection law.  Sensitive data includes information relating to health, racial and ethnic origin, political opinions, religious and similar beliefs, trade union membership, sex life and sexual orientation and also includes genetic information and biometric information.

Details of personal information which we collect and hold about you

Set out below are the general categories (see section below for more details about retention).

General Category

Types of Personal Data in that category

Identity Information

This is information relating to your identity such as your name (including any previous names and any titles which you use), gender, marital status and date of birth

Contact Information

This is information relating to your contact details such as e-mail address, addresses, telephone numbers


Details of special information which we collect and hold about you:

Special information is explained in section 1 above. We do not collect or hold any special information about you.

Details of how and why we use personal information:

We are only able to use your personal information for certain legal reasons set out in data protection law.  There are legal reasons under data protection law other than those listed below, but in most cases, we will use your personal information for the following legal reasons:

    1. Contract Reason: this is in order to perform our obligations to you under a contract we have entered into with you;
    2. Legitimate Interests Reason: this is where the use of your personal information is necessary for our (or a third party’s) legitimate interests, so long as that legitimate interest does not override your fundamental rights, freedoms or interests.
    3. Legal Obligation Reason: this is where we have to use your personal information in order to perform a legal obligation by which we are bound; and
    4. Consent Reason: this is where you have given us your consent to use your personal information for a specific reason or specific reasons.

Details about who personal information may be shared with:

We may need to share your personal information with other organisations or people.  These organisations include:

    1. Other companies in our group (who may might act as joint data controllers or as data processors on our behalf) and who require access to personal information, for management reporting.
    2. Third parties who are not part of our group.  These may include:
      • Suppliers: such as IT support services, payment providers, administration providers and marketing agencies;
      • Government bodies and regulatory bodies: such as HMRC and fraud prevention agencies;
      • Our advisors: such as lawyers, accountants, auditors, insurance companies.
    3. Any organisations which propose to purchase our business and assets in which case we may disclose your personal information to the potential purchaser.

Depending on the circumstances, the organisations or people who we share your personal information with will be acting as either Data Processors or Data Controllers.  Where we share your personal information with a Data Processor we will ensure that we have in place contracts, which set out the responsibilities and obligations of us and them, including in respect of security of personal information.

We do not sell or trade any of the personal information which you have provided to us.

Details about transfers to countries outside of the EEA

We do not transfer your personal information outside of the EEA.

Details about how long we will hold your personal information

We will only hold your personal data for as long as is necessary.  How long is necessary will depend upon the purposes for which we collected the personal information (see section 4 above) and whether we are under any legal obligation to keep the personal information (such as in relation to accounting or auditing records or for tax reasons).  We may also need to keep personal information in case of any legal claims, including in relation to any guarantees or warranties which we have provided with the goods, services or digital content.

You can contact us (using the details at the beginning of this notice) to request a copy of our retention policy which sets out how long different types of personal data will be kept for.


Under data protection laws you have certain rights in relation to your personal information, as follows:

    1. Right to request access: (this is often called ‘subject access’).  This is the right to obtain from us a copy of the personal information which we hold about you. We must also provide you with certain other information in response to these requests to help you understand how your personal information is being used.
    2. Right to correction: this is the right to request that any incorrect personal data is corrected and that any incomplete personal data is completed.
    3. Right to erasure: (this is often called the “right to be forgotten”). This right only applies in certain circumstances.  Where it does apply, you have the right to request us to erase all of your personal information.
    4. Right to restrict processing: this right only applies in certain circumstances.  Where it does apply, you have the right to request us to restrict the processing of your personal information.
    5. Right to data portability: this right allows you to request us to transfer your personal information to someone else.
    6. Right to object: you have the right to object to us processing your personal information for direct marketing purposes.  You also have the right to object to us processing personal information where our legal reason for doing so is the Legitimate Interests Reason (see section 4 above) and there is something about your particular situation which means that you want to object to us processing your personal information.  In certain circumstances you have the right to object to processing where such processing consists of profiling (including profiling for direct marketing).

In addition to the rights set out in section 10.1, where we rely on consent as the legal reason for using your personal information, you have the right to withdraw your consent.  Further details about this are set out in section 4.5.

If you want to exercise any of the above rights in relation to your personal information, please contact us using the details set out at the beginning of this notice.  If you do make a request then please note:

    1. we may need certain information from you so that we can verify your identity;
    2. we do not charge a fee for exercising your rights unless your request is unfounded or excessive; and
    3. if your request is unfounded or excessive then we may refuse to deal with your request.


You may receive marketing from us about similar goods and services, where either you have consented to this, or we have another legal reason by which we can contact you for marketing purposes.

However, we will give you the opportunity to manage how or if we market to you. In any e-mail which we send to you, we provide a link to either unsubscribe or opt-out, or to change your marketing preferences. If you have an account with us, you can login to your account and manage your preferences there too. To change your marketing preferences, and/or to request that we stop processing your personal information for marketing purposes, you can always contact us on the details set out at the beginning of this notice.

If you do request that we stop marketing to you, this will not prevent us from sending communications to you which are not to do with marketing (for example in relation to goods, services or digital content which you have purchased from us).

We do not pass your personal information on to any third parties for marketing purposes.


If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO).  Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position.  You can contact us using the details set out at the beginning of this privacy notice.

Third Party Websites

Our website may contain links to third party websites.  If you click and follow those links then these will take you to the third party website.  Those third party websites may collect personal information from you and you will need to check their privacy notices to understand how your personal information is collected and used by them.


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